Privacy Policy

Last Updated: 12/17/2024

1. Introduction

At Zaytech IT Solutions ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website [www.zaytechit.com] or use our services. By accessing or using our services, you consent to the practices described in this policy.

This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal Information is information that can be used to identify you directly or indirectly. We collect the following types of Personal Information:

• Name
• Email address
• Phone number
• Postal address
• Company name and job title
• Username and password
• Payment information (credit card numbers, bank account details)
• Social media profile information

2.2 Usage Data

We automatically collect Usage Data when you use our Services. This may include:

• IP address
• Browser type and version
• Operating system
• Device information (e.g., device type, screen resolution)
• Pages visited and time spent on those pages
• Referring website addresses
• Search terms used to reach our website
• Date and time stamps
• Click patterns and interactions with our Services

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities and preferences. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Improve our Services and user experience
• Deliver targeted advertisements
• Analyze the effectiveness of our marketing campaigns

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

3. How We Collect Your Information

We collect information through various methods, including:

• Direct interactions: When you provide information by filling in forms, subscribing to services, or corresponding with us.
• Automated technologies: As you interact with our Services, we automatically collect Usage Data.
• Third parties or publicly available sources: We may receive information about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, or data brokers.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Services
• To process transactions and send related information, including confirmations and invoices
• To communicate with you, including responding to your inquiries and sending you marketing communications
• To personalize your experience on our website and deliver content and product offerings relevant to your interests
• To analyze usage patterns and improve our website and Services
• To monitor and analyze trends, usage, and activities in connection with our Services
• To detect, prevent, and address technical issues, fraudulent transactions, or other illegal activities
• To comply with legal obligations
• To protect our rights, privacy, safety, or property, and that of our customers or others
• To fulfill any other purpose for which you provide it or for which we have obtained your consent

5. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Processing is necessary for compliance with our legal obligations.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.
• Consent: You have given us consent to process your personal information for specific purposes.

6. Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Corporate restructuring: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal compliance: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Vital interests and legal rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing of our systems
• Implementation of firewalls, intrusion detection systems, and other security technologies
• Access controls and authentication mechanisms to ensure only authorized personnel can access personal information
• Regular backups of data to prevent data loss
• Employee training on data protection and security practices
• Physical security measures to protect our data centers and offices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing of your data
• The right to data portability (receiving a copy of your personal information in a structured, commonly used, and machine-readable format)
• The right to withdraw consent at any time, where processing is based on your consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within the timeframe required by applicable law.

10. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries where we process it. These measures include:

• Implementing Standard Contractual Clauses approved by the European Commission
• Obtaining certifications such as the EU-US Privacy Shield (when applicable)
• Implementing Binding Corporate Rules for transfers among our group companies

By providing us with your information, you acknowledge and consent to the transfer and processing of your information in countries other than your own.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We may also notify you in other ways, such as through email or by posting a notice on our homepage.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Our Data Protection Officer can be contacted at dpo@zaytechit.com.

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law. If you are unsatisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.

15. Glossary of Terms

To help you better understand this Privacy Policy, we've provided definitions for some key terms:

• Personal Information: Any information that relates to an identified or identifiable individual.
• Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, or erasure.
• Data Controller: The entity that determines the purposes and means of processing personal data.
• Data Processor: The entity that processes personal data on behalf of the data controller.
• Data Subject: The individual to whom the personal data relates.
• Consent: Any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which they signify agreement to the processing of their personal data.